Privacy Policy
This policy explains how we collect, use, and protect information submitted through our website, email, WhatsApp, analytics tools, and B2B inquiry forms.
When you send an inquiry, we may collect your name, company, email address, WhatsApp number, business type, destination country, product details, packaging requirements, documentation needs, and message content. We may also receive basic technical data such as page visits, traffic source, browser type, and interaction events.
We use inquiry information to review product availability, understand sourcing requirements, prepare practical response options, coordinate documentation discussion, and follow up on B2B communication. We do not use inquiry details to create unrelated consumer marketing.
If you contact us by email or WhatsApp, we use the contact details and message content to reply to your request. Please avoid sending unrelated confidential information unless it is necessary for project review.
The website may use analytics tools and advertising pixels, including Google Analytics and Meta Pixel, to understand page performance, traffic sources, and conversion events such as contact button clicks or inquiry submissions. These tools may process device and interaction data according to their own policies.
We may share limited inquiry or technical data with service providers that help operate the website, process forms, support analytics, or handle communication. We do not sell B2B inquiry information.
We keep inquiry information for as long as needed to respond to the request, support sourcing review, maintain business records, and improve service communication. Retention periods may vary by project context and legal requirements.
You may request correction or deletion of inquiry information by contacting our team. We will review the request and respond according to applicable requirements and business record needs.
For privacy questions, correction requests, or deletion requests, contact us at research@aurchainbio.com.
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